• Provides 24/7 customer support.

• Increases engagement and keeps visitors on your site.

• Captures leads and qualifies them automatically.

• Saves time by handling routine inquiries.

• Enhances customer experience with quick responses.

  A Chat Bot helps businesses improve service, save time, and boost customer satisfaction.

What can Chat Bots do?

• Provide instant 24/7 support.

• Guide visitors on your site.

• Capture and qualify leads.

• Schedule appointments automatically.

• Send personalized offers.

• Collect feedback and survey users.

• Help with order tracking.

• Communicate in multiple languages.

• Engage on social media and ads.

  Chat Bots streamline customer interactions and boost conversions effortlessly.

The Hawz Edge Website Chat Bots are included with your subscription. In some rare instances their can be additional costs for some unique set ups or for integration into "Non" native functions. But ALMOST always the Website chat bot, is just included in your subscription cost.

Yep! You could train it to speak any language...

To protect user data, GoHighLevel’s AI bot includes the following security measures:

• Data Encryption: All data is encrypted both in transit and at rest.

• Access Control: User access is restricted based on roles, ensuring only authorized personnel can view sensitive information.

• Secure Servers: Data is hosted on secure servers with industry-standard protections.

• Regular Audits: Routine security audits and updates are conducted to keep data safe.

• Compliance Standards: The platform follows industry compliance standards, such as GDPR, to maintain data privacy.

  These measures help safeguard data and ensure secure handling within the AI bot and the platform.

The AI bot in Hawz Edge is highly customization, allowing you to:

• Branding: Customize the Bot’s name, colours, and avatar to match your business identity.

• Chat Flow: Set up custom conversation flows to suit different customer needs.

• Language and Tone: Adjust responses to reflect your brand’s tone and personality.

• Personalized Prompts: Tailor questions and responses based on user behaviour or specific goals, like lead qualification or FAQs.

  These customization options ensure the bot aligns seamlessly with your brand and enhances the user experience.

Customization in Hawz Edge is straightforward and happens within the platform’s settings:

• Branding: Set your Bot’s name, avatar, and colour scheme to match your brand, making it feel like an extension of your business.

• Conversation Flow: Use the drag-and-drop editor to create and customize chat flows.

• You can build questions, set response paths, and design interaction routes to handle different user needs.

• Language and Tone: Adjust the tone in preset messages or add your own phrasing to align the Bot’s voice with your brand.

• Personalized Prompts: Create specific questions, responses, and calls to action based on triggers like page visits or user actions. This allows you to guide the conversation in a way that best fits your goals, whether it’s lead generation or support.

These settings are accessible from the dashboard, making it easy to adjust the bot for an optimized, branded experience.

Training a Chat Bot in Hawz Edge is simple. You can give it a link to your website and it knows everything you have on there. You can also create a google doc (or something similar) for anything you may want it to know. Like most things, the more details you provide it the more advanced it can be. It involves setting up responses, guiding conversation paths, and tailoring interactions to suit your business:

• Define Frequently Asked Questions (FAQs): Add common questions and ideal answers so the bot can respond accurately. This includes setting up key topics like pricing, services, and support.Set Up Keywords and Triggers:Teach the bot to recognize specific keywords and phrases to trigger relevant responses or guide users to the right information.

• Create Custom Conversation Flows: Design paths for different user intents (e.g., lead generation, booking appointments, product info) by mapping out the Bot’s responses step-by-step.

• Refine Responses Over Time: Monitor the Bot’s interactions, review customer questions, and fine-tune responses to improve accuracy and relevance based on real interactions.

  This training allows the Chat Bot to effectively handle inquiries and deliver a consistent, helpful user experience aligned with your business goals.